If customer service excellence is central to your business, how well do you understand the needs of older people?

Book your training today and learn how to make your business truly age-friendly! Our training will equip you with the tools and insights to improve your service for older customers and support you to make your business more inclusive, and welcoming.

Through this training, customer service staff will:

• Break down age stereotypes
• Understand the challenges facing older people
• Understand how to deliver improved customer service to older people
• Take away practical ideas to embed this improved customer service ensuring older people have the best experience when being support by the organisation.

Where: Online via Teams

Length: Two hours

Cost: £53 per person

Book on to Age Cymru’s age awareness training here

We can also provide bespoke group training which can be adapted dependent on organisational needs, including the provision of a general age awareness session.

Please contact us to discuss what you have in mind at policy@agecymru.org.uk or call 029 2043 1555

Current dates with availability

15/10/25 - 10:00

28/10/25 - 14:00

18/11/25 - 10:00

20/11/25 - 14:00

01/12/25 - 14:00

10/12/25 - 10:00

13/01/26 - 10:00

19/01/26 - 14:00

03/02/26 - 14:00

25/02/26 - 10:00

04/03/25 - 10:00

10/03/26 - 14:00