What to include in your Attendance Allowance application

If your application is turned down, ask an advice agency such as Age Cymru about whether you should challenge the decision.

Many applications are turned down because people don't mention or aren't clear about how their illness or disability affects their lives. It's important that you don't downplay your needs when filling in the form. 

Tips to help when filling out the form

• Don’t leave things out, even if you feel you can manage well enough.
• Describe any accidents or falls you’ve had.
• Explain the effects of all your disabilities and health conditions, and how they interact with each other. For example, if you have arthritis but also find it hard to motivate yourself due to your mental health, make sure you mention how the combination affects your ability to carry out daily tasks, such as washing and dressing.
• List things that you struggle to do unaided, even if you’ve developed ways to cope.
• If an activity takes you much longer than it would somebody without a disability, or if it’s difficult to do safely, include this too.
• Say if you need reminding or encouraging to do things, as this also counts as help.
• Focus on how frequently you need help. For example, if you need help looking after your appearance, you might include that you need help to check your clothes are clean after a meal, help to find a coat and matching shoes, and so on. You can qualify for the lower rate of AA if you need help 'frequently' during the day or night.
• Give plenty of information in your own words about your personal circumstances. Don’t worry if you need to repeat yourself.
• Attach any supporting information, such as doctor's letters, your care plan or prescription lists.
• If there's a charity that provides help and support for people with your condition or disability, ask them if they have any specific advice on what to include on the form.
• Bear in mind that Attendance Allowance doesn’t usually take into account problems with housework, cooking, shopping and gardening – so if you struggle with these activities, make sure you give details of other problems as well.

Thinking about your specific needs

As well as the general tips above, it's important to think about your specific needs. 

Washing, bathing and looking after your appearance

Do you need help getting in and out of the bath or shower, adjusting shower controls, shaving, putting on skin creams, washing or drying your hair, or remembering to have a wash?

Going to the toilet

Do you need help adjusting your clothes after using the toilet, using the toilet at night, or changing clothes or bedding if you have an accident?

Help with medical treatment

Do you need help identifying your tablets, reading and understanding instructions about taking medication, managing a condition such as diabetes, recognising if your condition deteriorates, or adjusting your hearing aid?

Supervision

Do you need someone there in case you have a fall, seizure or pass out? Or in case you lack awareness of danger, could be a danger to yourself or others, or you get confused, forgetful or disorientated? Do you need someone to give you medication for angina or asthma attacks, or to help calm you down during a panic attack?

Getting dressed or undressed

Do you need help with fastenings, buttons and shoelaces – for example, because of arthritis? Do you need help recognising when your clothes are on inside out or need changing?

Mealtimes

Do you need any help eating and drinking? Do you need reminding to eat or, if you have sight loss, do you need someone to tell you where the food is on your plate, or to read out menus?

Communicating

Do you need help understanding or hearing people, or being understood by them, answering the phone, or reading and understanding your mail?

Getting around indoors

Do you need help using the stairs, getting up from chairs, getting in and out of bed, or moving safely from room to room?

What should I do next?