Information and advice services
We support older people across Wales to understand their rights, access the support they’re entitled to, and make informed choices about their lives.
Whether it’s claiming benefits or finding ways to stay independent at home, our advice covers every aspect of later life.
We aim to be the first-place people turn to when they need clear, expert guidance on age-related issues.
View all guides and factsheets
Need to read something specific? You can download a free copy of any of our publications.
We help older people claim the benefits they’re entitled to
Working alongside our local Age Cymru partners, we make sure older people know about the financial support available to them - such as Pension Credit, Attendance Allowance, and Carer’s Allowance - and help them to make successful claims.
9 million
In 2024–2025, we helped identify £9 million in unclaimed benefits. Together with our local Age Cymru partners, we supported older people across Wales to access financial support - unlocking £9 million in unclaimed benefits they were entitled to.
Check what you're entitled to
Every year in Wales, up to £2 billion in benefits goes unclaimed - and more than £200 million of that is Pension Credit alone. A quick benefits check could unlock the support you’re entitled to.
Growing older doesn’t come with a manual
If you need information or advice - on anything from health to housing - call our free national advice line on 0300 303 44 98, open Monday to Friday, 9am to 4pm.
In 2024/25, we helped resolve over 41,000 issues for older people, their families, and carers across Wales.